Customer Services Officer--Jobs in Nigeria, Lagos

The British Council in Nigeria is looking for a qualified individual to fill the post of 'Customer Services Officer'.

JOB TITLE: CUSTOMER SERVICES OFFICER

JOB AIM:
To support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the IELTS Partners.

MAIN DUTIES AND RESPONSIBILITIES:
- Front desk, visitors, phone and email enquiries
- Collect payments, issue receipts and balance reconciliations on the system
- Handle comments, complaints and feedback
- Support the Exams Team in the delivery of exams, workshops, seminars

ESSENTIAL SKILLS AND KNOWLEDGE
- Experience in dealing with customers and enquiries in a service environment.
- Microsoft Office and Excel

ESSENTIAL BEHAVIOURS:
- Connecting with others
- Working together
- Making it happen

How to Apply:

Step 1: Go to the website: www.supertubeng.com
Step 2: Register for FREE
Step 3: Click on the "My Home" link then Click on the "Apply Online" link to Apply